Storm Response and Preparation

Preparing before a storm can help you manage the difficulties that follow.

When a Storm is Forecast:

Make sure you have backup power sources, flashlights, and battery-powered radios readily available.
Fully charge your phone and other mobile devices.
Plug your TV and any GVTC equipment into surge protectors to prevent them from being damaged by lightning strikes or other sudden changes in power.
Update your notification preferences. Sign in to your account and let us know how you’d like to receive notifications.
Download the GoGVTC App and the GVTC WiFi App to manage your services from your mobile device.

Stay Connected

Stay informed using the GVTC website and our social media posts on Facebook.

Storm FAQ

What might cause a delay in restoring my services?

During severe weather conditions, it may take additional time to restore your service. Delays may be caused by technical issues in our system or due to:

No power at your residence.
Downed power lines or trees in the vicinity.
Blocked roads and unplowed or flooded streets.
Other dangerous situations that prevent our technicians from working safely.

As soon as we determine that conditions aren't hazardous to our technicians, we'll work to restore your services.

Why don't I see crews working on my street?

The source of your outage may not be on or near your street. Our workers will be in your general area during an outage, but they may not be visible to you.

There's a tree leaning on a cable wire and the wire is hanging low. What should I do?

Do not go near any downed wires or trees. Please contact us immediately.

Restoration Efforts

During an emergency event, employee safety is our top priority. As the storm clears and it's deemed safe for our technicians to return to normal operations, damage will be assessed and repairs will be made as quickly as possible. Line crews and mutual aid providers are placed on standby as needed.

Priority will be given to public facilities such as hospitals and nursing homes.